Privacy Policy

Privacy Policy – YourTuk

  • At YourTuk, protecting your personal data is a priority. This Privacy Policy reflects our commitment to transparency and security regarding the information we collect from our visitors and customers.

  • Information on our website may be updated without prior notice, so we recommend that you visit this page regularly to stay informed. This policy may be replaced or amended, rendering previous versions invalid.

What data do we collect and where?

  • Our website includes forms that you can use to request information, services, or make reservations. Through these forms, we may collect:

Name

Email

Phone number

Contact information necessary to respond to requests or process reservations

IP addresses and browsing

  • Your IP address (your device's internet address) may be recorded for statistical and security purposes. This information is used anonymously for the purpose of:

  • Analyzing browsing patterns on the website

  • Improving the user experience

  • Prevent unauthorized access or fraud

  • Unless we are legally required to do so, we will never attempt to identify an individual user based on their IP address.



Data security

  • We have implemented appropriate security measures to prevent unauthorized access, loss, or alteration of your personal information. All sensitive communications, including payment data, are encrypted.

  • Only authorized members of the YourTuk team have access to stored data.

How do we use your data?

  • To send you relevant information about our services

  • To contact you if necessary (reservation, question, follow-up)

  • We never sell, share, or transfer your data to third parties

Credit Card Data

  • To guarantee reservations made through our website, WhatsApp, phone, or email, we may request:

  • Card number (16 digits)

  • Name on the card

  • Expiration date

  • Security code (CVV)

  • This information is used exclusively to process payments and is protected by secure encryption.

  • YourTuk does not store sensitive data after payment is complete.

  • Reservations made through third-party platforms (such as Airbnb or GetYourGuide) follow the policies of those platforms. YourTuk is not responsible for how these entities handle data.

Links to other websites

  • Our website may contain links to external websites. YourTuk is not responsible for the privacy policies or content of third-party websites.

Photographs and filming

  • During our tours, we may take photographs or film for promotional purposes (website, social media, brochures). By participating, you consent to this possibility.

  • If you do not want to appear in photos or videos, please inform our team in advance.

  • We also ask that, if you wish to photograph other participants, you ask for verbal permission as a sign of respect.

Changes to the Policy

  • We reserve the right to update this policy at any time. Your continued use of our website after these changes represents your acceptance of the new terms.

Questions or requests?

If you want to:

Consult your personal data

Correct or delete any information

Or have questions about our privacy policy

Talk to us! We are here to help.