FAQ’s
Frequently Asked Questions
A list of our most frequent questions to help you plan your experience.
From bookings to cancellations, kids, and payments — everything you need to know, answered simply.
What are the cancellation policies?
You can cancel free of charge up to 24 hours before the start of the tour. After that, cancellations are non-refundable.
What are the booking policies?
All bookings must be made online at least 12 hours before the tour. Last-minute bookings are subject to availability.
How can I contact you?
You can reach us via email, phone, or through the contact form on our website. We respond within 24 hours.
How many people can go on a tour?
Our tours can accommodate up to 8 people per group. Private tours can be arranged for larger parties.
What should I take with me?
Comfortable shoes, water, sun protection, and a valid ID if you're visiting museums or monuments.
Should I buy the tickets to the museums in advance?
We highly recommend purchasing tickets in advance, especially during high season, to avoid long queues.
Can kids go in the tours?
Yes, our tours are family-friendly and suitable for children of all ages, unless otherwise noted.
Do kids pay tours?
Children under 6 years old can join for free. Reduced prices are available for kids between 6 and 12.
What are the payment methods?
We accept credit cards, debit cards, and PayPal. Payments are processed securely through our booking system.
Are your vehicles safe?
Absolutely. All our vehicles are regularly maintained and comply with the latest safety regulations.